Terms & conditions

Please read these terms in full before you order goods through this website. If you do not accept these terms and conditions, please do not order through this website. Your continued use of this website confirms your acceptance of these terms.



On making a purchase from our website, www.helenwiseman.co.uk, you indicate that you agree to be bound by our terms and conditions (your statutory rights are not affected). Please read them carefully and we would recommend that you print a copy for your records. We advise you that we reserve the right to, at any time, revise our terms and conditions without notice.



We do not store credit card details nor do we share customer details with any 3rd parties.


Pricing and delivery

We endeavour to deliver within 3 to 5 working days and will be made to the shipping address provided by the customer. At times of exceptional demand or out of our control delivery issues this may take longer, up to 21 days (delivery will be made by either Royal Mail or a Courier). We endeavour to make every effort to carry all items in stock for prompt dispatch but on the rare occasion that an item is out of stock, we will endeavour to contact you within 48 hours with a revised delivery date. We cannot be held responsible for compensating you for any loss you may suffer if we do not supply the goods.

We reserve the right to refuse or cancel an order for goods if it has been listed as an incorrect price due to a typographical error or the price from our suppliers, tax or duty office was incorrect when our price was published. We reserve the right to charge an additional postage cost if incurred due to the customer not choosing the correct location for delivery or ordering the incorrect design. We cannot guarantee a time of delivery but will endeavour you receive your delivery as quickly and efficiently as possible. It is the customers responsibility to arrange collection of the goods should they miss the first attempt. Helen Wiseman Illustration cannot be held responsible for none receipt of items where the customer has entered the wrong delivery details.

Postage Rates: All prices shown on www.helenwiseman.co.uk are where applicable inclusive of VAT and are shown in pounds sterling. Postage and packing rates range from £0 to £10 and are dependent on total order weight. The rate applicable to your order is displayed at Step 2 of the checkout process, before any payment is taken.

All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures are used for illustration purposes only, although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

Overseas Ordering: Our online shop does not support overseas delivery at this time. Please contact us at helenwiseman003@gmail.com and we can quote for your individual order. 

Special Order Goods: Orders for special order goods - items not normally kept in stock may not be cancelled unless faulty.

Goods Damaged or Faulty In Transit: please ensure you check you have received the correct number of parcels and that you make a note of any apparent damage to any of the parcels. This must be noted in your consignment note. Ensure your parcels are opened immediately and carefully check the contents as you must inform us within 3 days of any damage or discrepancy i.e. incorrect goods or damage to goods.

Goods Lost in Transit - Helen Wiseman Illustration will accept no responsibility for goods lost in transit unless we are notified within 7 working days from the expected delivery date (average 3 days).


Returns Policy

Goods in perfect condition, with labels on, in original packaging and with proof of purchase may be returned. The customer must inform Helen Wiseman Illustration within 7 days of their intention to return goods, via letter or email. Upon which, on receipt of the returned goods a refund would be issued. The buyer is responsible for all return package and postage costs. This does not affect your statutory rights. Returns can take up to 28 days to be processed. All returns must be sent by recorded delivery/insured postage as we accept no responsibility for goods lost in transit.

If the item received is not the items ordered, we will offer you a replacement or a full refund. You must contact us straight away via email or letter.

Exchanges: We are willing to exchange items under certain circumstances. We will post to you replacements on receipt of the original goods in perfect condition, with all labels on and in its original packaging. The buyer would have to cover postage costs. It is recommended you obtain a certificate of postage/recorded delivery with adequate insurance from the post office if making a return, to enable you to make a claim for any damage. We will be unable to compensate for returns that are lost or damaged in transit. Customers wishing to exchange items will be required to cover all postage costs. It is recommended that you contact us if wishing to exchange items.


Purchasing and warranty information

Buying a Product: You buy a product by utilising the functionality built within the store, we do not store any of your financial information (such as credit card details), these are all processed securely off site with our primary payment handler.

By purchasing through Helen Wiseman Illustration you allow us to include your name on our mailing list, please be assured that this will never be sold / passed to third parties.

Most items appearing on www.helenwiseman.co.uk have a manufacturers warranty which is passed directly to the customer. Helen Wiseman Illustration has no control over the terms of the warranty if your product is faulty on delivery. Please refer to the Goods Damaged or Faulty in Transit sections.



Please note that you use this website at entirely your own risk. We cannot accept any responsibility for disruption, damage or loss of data on your computer system which occurs during or because of the use of the www.helenwiseman.co.uk website. We will try to offer you helpful and honest advice but the decision to purchase, lies ultimately with the customer. In no way can we be held responsible for any consequences relating to any products purchased from the website.